Continuum vs Breadth Offers

I've written quite a bit about how a one-size-fits-all offer simply will not prove effective in marketing to an extended decision chain. By that I mean a single offer (or if you prefer a 'Call-to-action') generally cannot speak to the pain points/interests of a C-level exec, VP, Dir, Manager and Analyst in total, as well as specific offers created for each target could (most especially as they progress thru the marketing funnel). I've run a number of tests that show conversions rise when offers are built that address specific target concerns or charters.

With that in mind, start your offer development strategy by considering not only who the target is and what's top of mind for them, but also where the target is in the marketing funnel.

There are circumstances when offers can be consolidated between more closely-related targets, say C-level and VP-level targets. These types of offers, called breadth offers, are broader in scope and are designed to speak to a wider swath of people in the decision chain (while being cost efficient to the overall program). These offers are usually top-of-funnel assets that speak to more general issues relating to business issues, problems, challenges and would be of interest to a cross-over collection of individuals in the decision chain. They're specific enough to create sufficient awareness to prompt the collection of profile information at the initial stages of when an organization is vetting and researching an idea or product.

However as each target's interests (and their responsibilities) become more specific as the entire decision chain progresses thru the funnel, continuum offers support a multi-touch, lead nurturing model by providing progressively detailed and highly targeted content needed to attract, satisfy and advance individual targets from touchpoint to touchpoint. Continuum offers provide coordinated incentives for deeper engagement and mutually satisfying funnel progress, ensuring that each interaction you have with these decsion makers meets their need to seek more relevant information relative to their own roles and responsibilties to the overall decision.

The First Offer You Should Build

Today MarketingSherpa talks about demos as offers in their article Product Demo With Voluntary Registration Results in 23% Conversion Rate. It underscores the need to have campaign offers that are relevant and targeted, and deliver information in a compelling and efficient way. In my experience in B2B lead gen, there are few offers as well-received, and which produce as high a conversion, as effective demos. Especially on a digital platform, when done correctly demos can succinctly and visually serve information on the target's terms, when, where and how s/he wants.

Online demos provide an opportunity for your target to see and hear how your solutions meet their needs. For software products especially, this gives your prospect a chance to see exactly how your products work in their native environment.

[NOTE: It's important to state that usually product demos are more down-funnel offers, and are used as the prospect has been previously assured that you understand their needs and are now at the stage where they want specific details and proof points as to how your solution satisfies their needs.]

There are a slew of static and rich media platforms available to you that enable you to build and serve up your demo. They can range from simple PowerPoint and Adobe Flash to more sophisticated rich media platforms (co's like EyeView, Articulate and Accela have especially strong solutions that are adept at serving content and increasing conversions). It's safe to say that price rises with the sophistication and robustness of the solution you choose, as well as adoption, dissemination and conversions. Check them out.