Website's Influence on Buying Decisions

On Wednesday Hubspot put up a blog post/chart (below) about a new survey released by RainToday.com. 97% of survey respondents (which included more than 200 buyers of professional services) stated that websites had at least some measure of influence over their ultimate buying decisions. 97%.

This hopefully tells you something you've known for some time, that nearly all confirmed buyers will eventually make their way to your website (or your competitors) to gather information to help inform their buying decision. And that's not just product-specific data.

We know from analysis of the marketing and sales funnels that at the beginning of this journey, these prospects are first looking for educational content and thought leadership that first speaks to an understanding of business challenges, how that relates to their specific needs and then provides answers that help solve these challenges. Not until those questions have been satisfied do these prospects seek specific information on the vendor solutions that support these ideas.

This blog has spoken often about the need to have a website that provides compelling (and easily obtainable) content to prospects for each stage of the funnel they are in, as well as for their specific roles/pain points relative to their responsibilities to the overall decision chain. This only further supports that.

If you feel your website is not sufficiently content-optimized, it's not too big an elephant to start the changes needed right now. I'm sure you have sufficient content already in your site copy, your campaign offers and assets, etc. The keys are to get that content organized, updated and targeted, and get it on the site (and searchable). Simple SEO, such as keyword development and creating meta tags for your page titles, descriptions and keywords can be done in a few days. Paid search that supports those keywords can be done in minutes. Create a landing page/s that provide a path for prospects to gain further information from you while exchanging some of their personal data. Ensure that your blog is liked to your site and pump a steady stream of your brilliance into it. Link those posts to your Twitter, Facebook and LinkedIn profiles. It's not difficult. There are prospects who are waiting to hear from you right now...

Search Strategies in 2010

Three new articles out this week each underscore the evolution (and importance of) search as we go into 2010. Each article I felt raised some interesting issues pertaining to how an organization should consider constructing their search strategies in driving traffic to their websites.

At HubSpot they took a survey of existing clients to find that of the three primary methods to drive search traffic (organic, paid, referral sites), organic drives more traffic than both paid and referral combined. Considering the added credibility (and increased conversion) of organic search vs paid, how much of your search budget is devoted to SEO vs strictly paid?

On the Google Blog, they provided a very brief summary of some stats from 2009 -- all are interesting factoids, but one especially stood out for me w/respect to driving traffic:
Number of search quality improvements made by Google in 2009: 540, ~1.5 each day

What this tells me is the importance of having a dynamic SEO strategy, and not just staying pat w/the hand you have. It's a daily fight to stay abreast of Google's changing algorithm's, keeping your keywords in the top echelon and beating your competitors to the punch to get the best terms and results.

In ClickZ's 2010 online marketing trends for 2010 the article mentions the increased use (and increased competitiveness) of broad key terms that are used earlier in the purchase process due to their limited supply. It's critical that you identify (and make ROI-based decisions) on your broad term keywords as they are highly sought after and expensive. Create sufficient metrics to see which of those terms best move the needle with regards to the ultimate purchase decision.

The article also reminds us of the ever-expanding use of YouTube (the world's 2nd largest search engine btw). How much content are you preparing for video share sites like YouTube? Translating as much of your content and making it suitable for various channels (digital, video, podcast, print, personal) should be an important consideration of your content development strategy.

More SEO Tips

I've recently been helping out a friend with his new small business selling golf training aids (check out his site: http://www.athleticgolfswing.com/ the Pure Contact Connection is a winner!) and have been reminded about some areas of basic SEO that need some close attention, no matter the size of your business (I've even noticed this with global enterprise companies that have been on my radar).

I've previously mentioned the three initial areas that any website should address with regards to SEO - meta tags for title, description and keywords. Although having quality in-bound links to your site are probably at the top of the list with respect to getting crawled and ranked organically, your title meta is important and does factor into how Google and others index and rank you. Remember that the title should contain the most important searchable keywords or #1 most common search phrase that people would use to find your type of solution. Remember not to exceed more than 60 characters total in the title as most search engines may only display that number of characters in their search results.

Your meta description tag should provide a full, coherent, keyword-laden description of what your company or product does -- it's value proposition if you will. As well it should not exceed 150 characters in total to ensure it's fully displayed in any search results (this includes characters and any spaces).

These two things most people are on top of... where I see some issues is in keywords and their importance to your SEO. Due to SEO analysts finding ways to stuff keywords into web pages and trying to game the system, search engines like Google have attached minimal importance to them in indexing and ranking your site.

However that is not to say they don't play a role. Where keywords help you is ensuring that they are reflected in your title and description metas, BUT ALSO IN YOUR WEB COPY. Google looks for relevance in web pages, where keyword terms and phrases are populated throughout the site content/copy. And weave the terms into your copy in a coherent, organized way, creating a strong and compelling narrative.

Also -- since (hopefully) most of your website pages are each a little different and describe different aspects of your company or products, so too should your meta tags reflect those differences. Try not to repeat the same metas on every page, it won't help your rankings and in fact could probably hurt your indexing. Any keyword exercise you do should be for each and every primary page that you have on your site. Obviously there will be overlap in terms from page to page, but try to create the most pertinent terms for the page content you have, then reflect those terms in title, description and keyword metas, AS WELL AS your page copy.

You should see improved rankings result from these simple steps.

Combining SEO and Social Media

Good article today from MarketingSherpa Combine SEO and Social Media to Generate Web Leads: 5 Steps, which discusses blending social media with SEO to increase site traffic and leads.

Adding blogs to your website (hanging off your corporate domain) will increase the likelihood that your copy will get searched and found, thus bringing traffic in, and gaining increased organic lift for your overall website.

Wordtracker and Google Keyword Tool

As part of an SEO strategy (which is a traffic building and ultimately lead gen strategy), you're hopefully looking closely at your title, description and meta keywords to ensure that your site is fully optimized for organic site indexing.

Two indispensable tools (one free, one $59 after free 7 day trial) I use for helping to figure out keywords are:

• Google Keyword Tool: This FREE tool from Google allows you to plug in current keywords you're using (or considering) and provides keyword ideas right back to you. Simply enter your keywords (one per line) as words or phrases in the data field, hit the Get Keyword Ideas button, and after a few seconds Google provides you with related keyword terms. In addition, Google also provides local search volume figures for each word/s, global monthly search volume and the competition for these words with other advertiser. Neat stuff -- and free!
• Wordtracker: WT is one of many keyword research tools out there that I find works very well and is relatively inexpensive. Similar to the Google tool you type in your keywords and phrases and Wordtracker provides back other keywords that are most relevant to your business. In my opinion it provides a 'deeper dive" than Google as well as being able to see search rankings in engines other than Google's. It's quick and easy and can help you find some golden keyword nuggets that perhaps your competition hasn't found yet
  

Foundation of Social Media Marketing

Ran across another article this week that affirms the three (3) primary aspects of a social media marketing strategy (SMM), which I thought I'd review here.

• Content - the information, data, thought leadership, thinking, ideas, solutions that a company communicates out (makes available) through various digital forums (blogs, websites, online media, online videos, ebooks, digital content syndication, webinars, RSS feeds, etc.)
• SEO - by tagging your content with appropriate keywords and by ensuring the development of more inbound links to your valuable content, you are making it possible for your prospects to find your brilliance
• Social Media - lastly, when that content, those links, cross the chasm into social media networks, they take on a new relevance and credibility. As the information is passed along, it takes on a greater value (the personal validation of the person passing along the information), is further amplified and more apt to reach viral status.
  

Robin Niefield talks about the intersection of PPC, SEO and social media in At the Intersection of Search and Social.

Interesting take by Augustine Fou in The ROI for Social Media Is Zero where he suggests that there really is no social media, but social networks that a company can only hope to gain entry to by making their products or services 'awesome' and talked about. What's key is simply providing a place where they can talk. And if you're paying for social media as media, you're probably doing it wrong. Make certain to read through some of the reader feedback/ comments at the end of Augustine's article, some great points made.