Friday, June 19, 2009

Continuum vs Breadth Offers

I've written quite a bit about how a one-size-fits-all offer simply will not prove effective in marketing to an extended decision chain. By that I mean a single offer (or if you prefer a 'Call-to-action') generally cannot speak to the pain points/interests of a C-level exec, VP, Dir, Manager and Analyst in total, as well as specific offers created for each target could (most especially as they progress thru the marketing funnel). I've run a number of tests that show conversions rise when offers are built that address specific target concerns or charters.

With that in mind, start your offer development strategy by considering not only who the target is and what's top of mind for them, but also where the target is in the marketing funnel.

There are circumstances when offers can be consolidated between more closely-related targets, say C-level and VP-level targets. These types of offers, called breadth offers, are broader in scope and are designed to speak to a wider swath of people in the decision chain (while being cost efficient to the overall program). These offers are usually top-of-funnel assets that speak to more general issues relating to business issues, problems, challenges and would be of interest to a cross-over collection of individuals in the decision chain. They're specific enough to create sufficient awareness to prompt the collection of profile information at the initial stages of when an organization is vetting and researching an idea or product.

However as each target's interests (and their responsibilities) become more specific as the entire decision chain progresses thru the funnel, continuum offers support a multi-touch, lead nurturing model by providing progressively detailed and highly targeted content needed to attract, satisfy and advance individual targets from touchpoint to touchpoint. Continuum offers provide coordinated incentives for deeper engagement and mutually satisfying funnel progress, ensuring that each interaction you have with these decsion makers meets their need to seek more relevant information relative to their own roles and responsibilties to the overall decision.

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